ALERT! Do You Know How AI-Powered Fintech Industry Drives Performance Through Data Governance and Ethics

Arunabha Ghosh
4 min readJan 22, 2021

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In the present society, we are consuming more data than ever. Thanks to Social Media. This tsunami of data promises the market, customer, and operational insights. If this plethora of data utilized by a financial institution across the globe they can beat any competition and acquire customers in a more personalized manner.

But looking at the current state of Whatsapp data compliances, most of the customers are looking inside the data extraction as something hindering their privacy.

The customer is now reluctant to submit their data to any of the services or support to get bogged down.

If you are into a financial institution, it is evident that your customers expect some of the personalized experiences. But to keep the customer’s data and gain their trust the employees in a financial institution need to gain access to timely data and perform their roles effectively.

This will help them to stay ahead of the competition, winning over their customer with reliable data insights and give more personalized solutions. And to be a part of the unique tsunami of data that is not chaotic but highly reliable and secure data that can be only churned depending on the digital transformations.

Do you know what are the biggest challenges in a financial institution in the path of digital transformation?

Data is something on which financial institutions are hugely dependent and we have been stating that since the beginning of this article. But are you aware of the biggest challenges they face?

  • There is only a BIG challenge that every fintech company faces is how can they scale their data and acquire good analytic capabilities to discover the nuggets of valuable insights that reside within the streams of big data?

This amazing discussion on how the future of Big Data will look like in this relatable post in Quora might enlighten you a lot.

Use of AI and ML to Game Up Fintech Industries

Both Artificial Intelligence and Machine Learning has become one of the critical enablers to deliver some of the goal and best actions to various businesses. They are also up to delivering predictive insights and recommendations to reliable data.

But as you know that data now supports and scales data discovery and cataloging, data integration, data governance, data security, and more.

AI and ML are also a part of the laid down the foundation to manage the data effectively. The reason behind this is that AI and ML need data management, just as data management requires AI/ML.

However, people in the fintech industry looking to integrate AI in their digital business transformation must also stay prepared to address and mitigate risks because the unethical use of big data could undermine most of the social purposes of the fintech industry which you care for.

You might like to inquire how the data governance efforts ensure the customer’s rights, uphold their values, integrity. And even as the automation bypasses a human touch is required indefinitely to scale your fintech business.

Though customer data is critical to innovate, data misuse risks a loss of trust and might destabilize the organization since fintech services are a core part of the organization — no matter whatever step you take, be careful and move with wide-opened eyes.

Multitude of Benefits You Get with Proper Use of Data in Digital Transformation

  • Proper use of data and AI including the delivery of the new products and the services catered for the individual needs, enhanced customer experiences, financial inclusion of the underserved, proper risk management, and cost savings from more internal operations.
  • Poorly managed and unchecked use of data might lead to a variety of concerns — such as financial loss due to scams, concerns related to data privacy if customer data is used without consent, and more. This might lead to damage in a customer relationship with the fintech service, reputational damage, operational costs stemming from scams and cyberattacks, market disruption due to pooled risk, and cross-subsidization.

So what just meant to be the custodian of all the huge data?

  • A dedicated focus on the ethical data governance and use of all the data that requires to be considered across the entire data supply chain.

To know how we manage big data services in you can talk to our experts at any time. However, we are a team of data experts who facilitates you with the power to use technology to identify, differentiate and personalize your impact in your market with data management, predictive analytics, data migration, and more.

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